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A message to Portage Mutual Customers Concerning COVID-19 (please click here to see our FAQ)

Like you, we have been carefully watching the situation on the COVID-19 and the developments in terms of the requirements for implementing social distancing strategies as recommended by government health agencies.

To assist the government in their efforts to control the spread of COVID-19, we have implemented a work from home strategy for many of our employees. We have also limited access to all Portage Mutual buildings. Even with this strategy in effect, we are committed to maintaining our service levels to our customers and broker partners to the highest standards possible.

Please Note: When looking to report a claim or when making a payment inquiry, please try phoning your insurance brokerage first.


Should you require to make a claim, please find the following phone numbers listed by region:

Alberta/BC: toll free: 1-800-661-3625 - Local: 1-780-423-3102
Email: claims.ab@portagemutual.com

Manitoba/Saskatchewan: toll free: 1-800-567-7721 - Local: 1-204-857-3415
Email: claims.mb@portagemutual.com

Ontario: toll free: 1-800-340-2439 - Local: 1-905-937-0100
Email: claims.on@portagemutual.com

Maritimes: toll free: 1-800-565-1000 - Local: 902-835-1054
Email: bedford.claims@portagemutual.com

We understand that payment of your account may become a concern for you during this pandemic. If you are unable to make your regularly scheduled payment, please contact us at the email address below to make alternate arrangements:


We are deeply concerned about this increasingly difficult situation and therefore are continually looking at ways to provide support and relief for our communities.

If you have questions related to COVID-19 at this time, please email info@portagemutual.com.


Portage Mutual Insurance


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If you have suffered loss or damage, please contact your broker. For other links to help you in your time of need:

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