Your first step must be to contact your broker. Your broker may be able to resolve your concerns.
If your concerns are not addressed, please contact the nearest Portage Mutual branch office by telephone. A company representative, with the authority to address your concerns, will speak with you or return your call promptly. Please state the nature of your request, your contact information, and any other information, such as your policy number, which may help us respond quickly.
If the matter is unresolved at the company representative level you can escalate your concern to the branch manager.
If you and the branch manager are not able to come to a mutual resolution, you can forward your concern to the corporate ombudsperson whom will act as a trusted intermediary between you and Portage Mutual to try and resolve your concern.
Written and emailed submissions must include:
Please note: If the concern is being referred by someone other than the named insured/consumer, a signed letter of authorization must be submitted to allow any communication in the matter.
In the event a solution cannot be found with the corporate ombudsperson, you can contact an external independent organization. Contact information is provided.
The Financial Consumer Agency of Canada (FCAC) also provides information about your rights.
Please click this link for details: The Financial Consumer Agency of Canada (FCAC)